---
description: Review of Freshdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk](/software/110247/freshdesk) > [Freshdesk Alternatives](https://www.softwareadvice.ie/alternatives/110247/freshdesk)

# Alternatives to Freshdesk

Canonical: https://www.softwareadvice.ie/alternatives/110247/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/26892/110247/zendesk-talk/vs/freshdesk)
2. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
   - [View profile](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/2764/110247/salesforce-sales-cloud/vs/freshdesk)
3. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/109980/110247/liveagent/vs/freshdesk)
4. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.ie/software/27068/livechat)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/27068/110247/livechat/vs/freshdesk)
5. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk.com is a cloud-based ticketing platform for customer service teams, part of the Text.com customer service pl...
   - [View profile](https://www.softwareadvice.ie/software/150799/helpdesk)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/150799/freshdesk/vs/helpdesk)
6. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
   - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/393877/freshdesk/vs/zoho-desk)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
   - [View profile](https://www.softwareadvice.ie/software/157633/tidio-chat)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/157633/freshdesk/vs/tidio-chat)
8. **Dynamics 365** — 4.4/5 (5860 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
   - [View profile](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/106335/110247/microsoft-dynamics-crm/vs/freshdesk)
9. **Zoho Assist** — 4.7/5 (1495 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
   - [View profile](https://www.softwareadvice.ie/software/392373/zoho-assist)
   - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/392373/freshdesk/vs/zoho-assist)
10. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.ie/software/363691/service-cloud)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/363691/freshdesk/vs/service-cloud)
11. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
    - [View profile](https://www.softwareadvice.ie/software/128326/bitrix24)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/128326/freshdesk/vs/bitrix24)
12. **Odoo** — 4.2/5 (1333 reviews) — Odoo is a comprehensive, open-source suite of business applications designed to cater to the diverse needs of compani...
    - [View profile](https://www.softwareadvice.ie/software/77019/odoo-pos)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/77019/110247/odoo-pos/vs/freshdesk)
13. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
    - [View profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/116349/freshdesk/vs/jira-service-management)
14. **Gladly** — 4.8/5 (140 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
    - [View profile](https://www.softwareadvice.ie/software/168565/gladly)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/110247/168565/freshdesk/vs/gladly)
15. **Supportbench** — 4.8/5 (131 reviews) — The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically f...
    - [View profile](https://www.softwareadvice.ie/software/37159/supportbench)
    - [Compare vs Freshdesk](https://www.softwareadvice.ie/compare/37159/110247/supportbench/vs/freshdesk)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/110247/freshdesk)
- [View Product Profile](https://www.softwareadvice.ie/software/110247/freshdesk)

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