---
description: Review of HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [HelpDesk](/software/150799/helpdesk) > [HelpDesk Alternatives](https://www.softwareadvice.ie/alternatives/150799/helpdesk)

# Alternatives to HelpDesk

Canonical: https://www.softwareadvice.ie/alternatives/150799/helpdesk

> Explore the top alternatives to HelpDesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/26892/150799/zendesk-talk/vs/helpdesk)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.ie/software/110247/freshdesk)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/110247/150799/freshdesk/vs/helpdesk)
3. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
   - [View profile](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/2764/150799/salesforce-sales-cloud/vs/helpdesk)
4. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.ie/software/27068/livechat)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/27068/150799/livechat/vs/helpdesk)
5. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/109980/150799/liveagent/vs/helpdesk)
6. **Milvus** — 4.8/5 (298 reviews) — Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available...
   - [View profile](https://www.softwareadvice.ie/software/246233/milvus)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/246233/helpdesk/vs/milvus)
7. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
   - [View profile](https://www.softwareadvice.ie/software/157633/tidio-chat)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/157633/helpdesk/vs/tidio-chat)
8. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
   - [View profile](https://www.softwareadvice.ie/software/378292/intercom)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/378292/helpdesk/vs/intercom)
9. **Zoho Assist** — 4.7/5 (1374 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
   - [View profile](https://www.softwareadvice.ie/software/392373/zoho-assist)
   - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/392373/helpdesk/vs/zoho-assist)
10. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
    - [View profile](https://www.softwareadvice.ie/software/252687/superchat)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/252687/helpdesk/vs/superchat)
11. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
    - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/393877/helpdesk/vs/zoho-desk)
12. **Dynamics 365** — 4.4/5 (5811 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
    - [View profile](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/106335/150799/microsoft-dynamics-crm/vs/helpdesk)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.ie/software/363691/service-cloud)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/363691/helpdesk/vs/service-cloud)
14. **Gladly** — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
    - [View profile](https://www.softwareadvice.ie/software/168565/gladly)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/168565/helpdesk/vs/gladly)
15. **Gorgias** — 4.6/5 (133 reviews) — Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout t...
    - [View profile](https://www.softwareadvice.ie/software/162532/gorgias)
    - [Compare vs HelpDesk](https://www.softwareadvice.ie/compare/150799/162532/helpdesk/vs/gorgias)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.ie/directory/499/complaint-management/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Issue Tracking Software](https://www.softwareadvice.ie/directory/4318/issue-tracking/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/150799/helpdesk)
- [View Product Profile](https://www.softwareadvice.ie/software/150799/helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HelpDesk","description":"Discover alternatives to HelpDesk and related software to quickly shortlist your selection and narrow down the right software for your organization on Software Advice Ireland.","url":"https://www.softwareadvice.ie/alternatives/150799/helpdesk","about":{"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#software"},"breadcrumb":{"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#webpage","mainEntity":{"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#software"},"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"HelpDesk","url":"https://www.softwareadvice.ie/software/150799/helpdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/150799/helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":180},"offers":{"price":"29","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"HelpDesk","position":3,"item":"/software/150799/helpdesk","@type":"ListItem"},{"name":"HelpDesk Alternatives","position":4,"item":"https://www.softwareadvice.ie/alternatives/150799/helpdesk","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"HelpDesk Software Alternatives &amp; Similar Software - Software Advice Ireland","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.ie/software/26892/zendesk-talk","@type":"ListItem"},{"name":"Freshdesk","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud","@type":"ListItem"},{"name":"LiveChat","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.ie/software/27068/livechat","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"ListItem"},{"name":"Milvus","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.softwareadvice.ie/software/246233/milvus","@type":"ListItem"},{"name":"Tidio","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.ie/software/157633/tidio-chat","@type":"ListItem"},{"name":"Intercom","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.ie/software/378292/intercom","@type":"ListItem"},{"name":"Zoho Assist","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f6275ea1-8489-4f86-a030-526d3e2ae20e.jpeg","url":"https://www.softwareadvice.ie/software/392373/zoho-assist","@type":"ListItem"},{"name":"Superchat","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.softwareadvice.ie/software/252687/superchat","@type":"ListItem"},{"name":"Zoho Desk","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.ie/software/393877/zoho-desk","@type":"ListItem"},{"name":"Dynamics 365","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.ie/software/363691/service-cloud","@type":"ListItem"},{"name":"Gladly","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.softwareadvice.ie/software/168565/gladly","@type":"ListItem"},{"name":"Gorgias","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.softwareadvice.ie/software/162532/gorgias","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/alternatives/150799/helpdesk#itemlist","numberOfItems":15}
</script>