---
description: Review of Enterprise Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Enterprise Service Desk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/1630/it-ticketing/software) > [Enterprise Service Desk](/software/27608/enterprise-service-desk) > [Enterprise Service Desk Alternatives](https://www.softwareadvice.ie/alternatives/27608/enterprise-service-desk)

# Alternatives to Enterprise Service Desk

Canonical: https://www.softwareadvice.ie/alternatives/27608/enterprise-service-desk

> Explore the top alternatives to Enterprise Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (802 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
   - [View profile](https://www.softwareadvice.ie/software/436317/freshservice)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/436317/enterprise-service-desk/vs/freshservice)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/26892/27608/zendesk-talk/vs/enterprise-service-desk)
3. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
   - [View profile](https://www.softwareadvice.ie/software/110247/freshdesk)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/110247/enterprise-service-desk/vs/freshdesk)
4. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/116349/enterprise-service-desk/vs/jira-service-management)
5. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
   - [View profile](https://www.softwareadvice.ie/software/363691/service-cloud)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/363691/enterprise-service-desk/vs/service-cloud)
6. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
   - [View profile](https://www.softwareadvice.ie/software/318585/issuetrak)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/318585/enterprise-service-desk/vs/issuetrak)
7. **TeamSupport** — 4.5/5 (850 reviews) — TeamSupport is a cloud-based B2B customer support platform serving technology, SaaS, telecom, manufacturing, and heal...
   - [View profile](https://www.softwareadvice.ie/software/2808/teamsupport)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/2808/27608/teamsupport/vs/enterprise-service-desk)
8. **Cherwell Service Management** — 4.3/5 (166 reviews) — Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to i...
   - [View profile](https://www.softwareadvice.ie/software/6396/cherwell-service-management)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/6396/27608/cherwell-service-management/vs/enterprise-service-desk)
9. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
   - [View profile](https://www.softwareadvice.ie/software/19043/invgate-service-desk)
   - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/19043/27608/invgate-service-desk/vs/enterprise-service-desk)
10. **HappyFox Help Desk** — 4.6/5 (93 reviews) — HappyFox Help Desk is a good fit for teams that need AI-assisted ticketing and configurable support workflows. A cust...
    - [View profile](https://www.softwareadvice.ie/software/26972/happyfox)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/26972/27608/happyfox/vs/enterprise-service-desk)
11. **EcholoN** — 4.7/5 (35 reviews) — EcholoN is an Enterprise Service Management (ESM) and IT Service Management (ITSM) platform for managing service, sup...
    - [View profile](https://www.softwareadvice.ie/software/108411/echolon)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/108411/enterprise-service-desk/vs/echolon)
12. **Vivantio** — 4.3/5 (178 reviews) — You've outgrown your help desk. Step up to real service management. Vivantio helps growing organizations move beyond ...
    - [View profile](https://www.softwareadvice.ie/software/394868/vivantio-pro)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/394868/enterprise-service-desk/vs/vivantio-pro)
13. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
    - [View profile](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/360387/enterprise-service-desk/vs/manageengine-servicedesk-plus)
14. **SysAid** — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
    - [View profile](https://www.softwareadvice.ie/software/158389/sysaid-it-crm)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/158389/enterprise-service-desk/vs/sysaid-it-crm)
15. **ConnectWise PSA** — 4.1/5 (283 reviews) — ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses ...
    - [View profile](https://www.softwareadvice.ie/software/91525/connectwise-manage)
    - [Compare vs Enterprise Service Desk](https://www.softwareadvice.ie/compare/27608/91525/enterprise-service-desk/vs/connectwise-manage)

## Related Categories

- [IT Ticketing Systems](https://www.softwareadvice.ie/directory/1630/it-ticketing/software)
- [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/27608/enterprise-service-desk)
- [View Product Profile](https://www.softwareadvice.ie/software/27608/enterprise-service-desk)

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