---
description: Review of Dynamics 365 Customer Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Dynamics 365 Customer Service](/software/28653/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.softwareadvice.ie/alternatives/28653/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.softwareadvice.ie/alternatives/28653/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/26892/28653/zendesk-talk/vs/dynamics-365-customer-service)
2. **Bitrix24** — 4.2/5 (1005 reviews) — Bitrix24 is an all-in-one workspace platform that helps businesses across legal, retail, real estate, restaurant, tra...
   - [View profile](https://www.softwareadvice.ie/software/128326/bitrix24)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/128326/dynamics-365-customer-service/vs/bitrix24)
3. **Freshservice** — 4.6/5 (802 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
   - [View profile](https://www.softwareadvice.ie/software/436317/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/436317/dynamics-365-customer-service/vs/freshservice)
4. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
   - [View profile](https://www.softwareadvice.ie/software/110247/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk)
5. **Salesforce Sales Cloud** — 4.4/5 (18811 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
   - [View profile](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/2764/28653/salesforce-sales-cloud/vs/dynamics-365-customer-service)
6. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
   - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk)
7. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/109980/dynamics-365-customer-service/vs/liveagent)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (234 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
   - [View profile](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/360387/dynamics-365-customer-service/vs/manageengine-servicedesk-plus)
9. **Dynamics 365** — 4.4/5 (5860 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
   - [View profile](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/106335/dynamics-365-customer-service/vs/microsoft-dynamics-crm)
10. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
    - [View profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/116349/dynamics-365-customer-service/vs/jira-service-management)
11. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
    - [View profile](https://www.softwareadvice.ie/software/157633/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/157633/dynamics-365-customer-service/vs/tidio-chat)
12. **HelpDesk** — 4.6/5 (183 reviews) — HelpDesk.com is a cloud-based ticketing platform for customer service teams, part of the Text.com customer service pl...
    - [View profile](https://www.softwareadvice.ie/software/150799/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/150799/dynamics-365-customer-service/vs/helpdesk)
13. **EngageBay CRM** — 4.6/5 (912 reviews) — EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and custo...
    - [View profile](https://www.softwareadvice.ie/software/83835/engagebay)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/83835/dynamics-365-customer-service/vs/engagebay)
14. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
    - [View profile](https://www.softwareadvice.ie/software/27068/livechat)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/27068/28653/livechat/vs/dynamics-365-customer-service)
15. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.ie/software/363691/service-cloud)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.ie/compare/28653/363691/dynamics-365-customer-service/vs/service-cloud)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/28653/dynamics-365-customer-service)
- [View Product Profile](https://www.softwareadvice.ie/software/28653/dynamics-365-customer-service)

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