---
description: Review of Genesys Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [Genesys Cloud CX](/software/323407/pureconnect) > [Genesys Cloud CX Alternatives](https://www.softwareadvice.ie/alternatives/323407/pureconnect)

# Alternatives to Genesys Cloud CX

Canonical: https://www.softwareadvice.ie/alternatives/323407/pureconnect

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Ringover** — 4.7/5 (890 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
   - [View profile](https://www.softwareadvice.ie/software/120988/ringover)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/120988/323407/ringover/vs/pureconnect)
2. **Convoso** — 4.5/5 (395 reviews) — Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for orga...
   - [View profile](https://www.softwareadvice.ie/software/2799/safesoft-contact)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/2799/323407/safesoft-contact/vs/pureconnect)
3. **DialedIn CCaaS** — 4.8/5 (335 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
   - [View profile](https://www.softwareadvice.ie/software/20027/chasedata)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/20027/323407/chasedata/vs/pureconnect)
4. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/109980/323407/liveagent/vs/pureconnect)
5. **Readymode** — 4.6/5 (145 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
   - [View profile](https://www.softwareadvice.ie/software/171343/Readymode)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/171343/323407/Readymode/vs/pureconnect)
6. **Nextiva** — 4.6/5 (919 reviews) — Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage cal...
   - [View profile](https://www.softwareadvice.ie/software/2683/nextiva-business-voip)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/2683/323407/nextiva-business-voip/vs/pureconnect)
7. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/26892/323407/zendesk-talk/vs/pureconnect)
8. **CallHippo** — 4.4/5 (693 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
   - [View profile](https://www.softwareadvice.ie/software/80310/callhippo)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/80310/323407/callhippo/vs/pureconnect)
9. **Five9** — 4.2/5 (487 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
   - [View profile](https://www.softwareadvice.ie/software/20063/five9)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/20063/323407/five9/vs/pureconnect)
10. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
    - [View profile](https://www.softwareadvice.ie/software/110247/freshdesk)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/110247/323407/freshdesk/vs/pureconnect)
11. **NiCE CXone** — 4.2/5 (582 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
    - [View profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/20067/323407/nice-incontact-cxone-workforce/vs/pureconnect)
12. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabri...
    - [View profile](https://www.softwareadvice.ie/software/231268/calabrio-one-suite)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/231268/323407/calabrio-one-suite/vs/pureconnect)
13. **Wildix** — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
    - [View profile](https://www.softwareadvice.ie/software/208756/wildix)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/208756/323407/wildix/vs/pureconnect)
14. **Amazon Connect** — 4.5/5 (96 reviews) — Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learnin...
    - [View profile](https://www.softwareadvice.ie/software/352892/amazon-connect)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/323407/352892/pureconnect/vs/amazon-connect)
15. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
    - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.ie/compare/323407/393877/pureconnect/vs/zoho-desk)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/323407/pureconnect)
- [View Product Profile](https://www.softwareadvice.ie/software/323407/pureconnect)

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