---
description: Review of Microsoft 365 Help Desk Ticketing System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Microsoft 365 Help Desk Ticketing System | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Microsoft 365 Help Desk Ticketing System](/software/360299/microsoft-365-help-desk-ticketing-system) > [Microsoft 365 Help Desk Ticketing System Alternatives](https://www.softwareadvice.ie/alternatives/360299/microsoft-365-help-desk-ticketing-system)

# Alternatives to Microsoft 365 Help Desk Ticketing System

Canonical: https://www.softwareadvice.ie/alternatives/360299/microsoft-365-help-desk-ticketing-system

> Explore the top alternatives to Microsoft 365 Help Desk Ticketing System. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.6/5 (802 reviews) — Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that nee...
   - [View profile](https://www.softwareadvice.ie/software/436317/freshservice)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/360299/436317/microsoft-365-help-desk-ticketing-system/vs/freshservice)
2. **Zendesk Suite** — 4.4/5 (4094 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/26892/360299/zendesk-talk/vs/microsoft-365-help-desk-ticketing-system)
3. **Milvus** — 4.8/5 (298 reviews) — Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket m...
   - [View profile](https://www.softwareadvice.ie/software/246233/milvus)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/246233/360299/milvus/vs/microsoft-365-help-desk-ticketing-system)
4. **Freshdesk** — 4.5/5 (3486 reviews) — Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries suc...
   - [View profile](https://www.softwareadvice.ie/software/110247/freshdesk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/110247/360299/freshdesk/vs/microsoft-365-help-desk-ticketing-system)
5. **LiveAgent** — 4.7/5 (1789 reviews) — LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-com...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/109980/360299/liveagent/vs/microsoft-365-help-desk-ticketing-system)
6. **BeyondTrust Remote Support** — 4.6/5 (2011 reviews) — BeyondTrust Remote Support helps you to support all of your systems over the web, even if they are behind firewalls y...
   - [View profile](https://www.softwareadvice.ie/software/127126/bomgar)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/127126/360299/bomgar/vs/microsoft-365-help-desk-ticketing-system)
7. **ServiceNow** — 4.5/5 (361 reviews) — ServiceNow is an IT service management solution that provides asset management, change and release management, incide...
   - [View profile](https://www.softwareadvice.ie/software/27432/service-now)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/27432/360299/service-now/vs/microsoft-365-help-desk-ticketing-system)
8. **Supremo Remote Desktop** — 4.7/5 (447 reviews) — Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and A...
   - [View profile](https://www.softwareadvice.ie/software/100976/supremo)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/100976/360299/supremo/vs/microsoft-365-help-desk-ticketing-system)
9. **Zoho Desk** — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and...
   - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
   - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/360299/393877/microsoft-365-help-desk-ticketing-system/vs/zoho-desk)
10. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
    - [View profile](https://www.softwareadvice.ie/software/27068/livechat)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/27068/360299/livechat/vs/microsoft-365-help-desk-ticketing-system)
11. **Raiseaticket** — 4.7/5 (48 reviews) — Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and st...
    - [View profile](https://www.softwareadvice.ie/software/461867/Raiseaticket)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/360299/461867/microsoft-365-help-desk-ticketing-system/vs/Raiseaticket)
12. **SysAid** — 4.5/5 (523 reviews) — Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act fro...
    - [View profile](https://www.softwareadvice.ie/software/158389/sysaid-it-crm)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/158389/360299/sysaid-it-crm/vs/microsoft-365-help-desk-ticketing-system)
13. **ISL Light** — 4.7/5 (779 reviews) — ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, mana...
    - [View profile](https://www.softwareadvice.ie/software/71943/isl-online)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/71943/360299/isl-online/vs/microsoft-365-help-desk-ticketing-system)
14. **JIRA Service Management** — 4.5/5 (779 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
    - [View profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/116349/360299/jira-service-management/vs/microsoft-365-help-desk-ticketing-system)
15. **Desk Manager** — 4.8/5 (106 reviews) — Desk Manager is an enterprise service management (ESM) software that helps customer service businesses manage tickets...
    - [View profile](https://www.softwareadvice.ie/software/310334/desk-manager)
    - [Compare vs Microsoft 365 Help Desk Ticketing System](https://www.softwareadvice.ie/compare/310334/360299/desk-manager/vs/microsoft-365-help-desk-ticketing-system)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/360299/microsoft-365-help-desk-ticketing-system)
- [View Product Profile](https://www.softwareadvice.ie/software/360299/microsoft-365-help-desk-ticketing-system)

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