---
description: Review of HGS Agent X Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HGS Agent X | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [HGS Agent X](/software/361203/hgs-agent-x) > [HGS Agent X Alternatives](https://www.softwareadvice.ie/alternatives/361203/hgs-agent-x)

# Alternatives to HGS Agent X

Canonical: https://www.softwareadvice.ie/alternatives/361203/hgs-agent-x

> Explore the top alternatives to HGS Agent X. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/109980/361203/liveagent/vs/hgs-agent-x)
2. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
   - [View profile](https://www.softwareadvice.ie/software/323407/pureconnect)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/323407/361203/pureconnect/vs/hgs-agent-x)
3. **CXone Mpower** — 4.2/5 (581 reviews) — CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital mes...
   - [View profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/20067/361203/nice-incontact-cxone-workforce/vs/hgs-agent-x)
4. **Five9** — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
   - [View profile](https://www.softwareadvice.ie/software/20063/five9)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/20063/361203/five9/vs/hgs-agent-x)
5. **Talkdesk** — 4.5/5 (732 reviews) — Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneous...
   - [View profile](https://www.softwareadvice.ie/software/20039/talkdesk)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/20039/361203/talkdesk/vs/hgs-agent-x)
6. **inconnect** — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
   - [View profile](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x)
7. **Inxide** — 4.6/5 (10 reviews) — Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel,...
   - [View profile](https://www.softwareadvice.ie/software/325742/inx-app)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/325742/361203/inx-app/vs/hgs-agent-x)
8. **Call Center Studio** — 4.5/5 (47 reviews) — Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences ...
   - [View profile](https://www.softwareadvice.ie/software/70301/call-center-studio)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/70301/361203/call-center-studio/vs/hgs-agent-x)
9. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
   - [View profile](https://www.softwareadvice.ie/software/128326/bitrix24)
   - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/128326/361203/bitrix24/vs/hgs-agent-x)
10. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
    - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/26892/361203/zendesk-talk/vs/hgs-agent-x)
11. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
    - [View profile](https://www.softwareadvice.ie/software/393877/zoho-desk)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/361203/393877/hgs-agent-x/vs/zoho-desk)
12. **JustCall** — 4.1/5 (223 reviews) — JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp togethe...
    - [View profile](https://www.softwareadvice.ie/software/75453/justcall)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/75453/361203/justcall/vs/hgs-agent-x)
13. **Aircall** — 4.2/5 (458 reviews) — Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and ...
    - [View profile](https://www.softwareadvice.ie/software/77031/aircall)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/77031/361203/aircall/vs/hgs-agent-x)
14. **ZIWO** — 4.7/5 (108 reviews) — ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtu...
    - [View profile](https://www.softwareadvice.ie/software/52205/ziwo)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/52205/361203/ziwo/vs/hgs-agent-x)
15. **Squaretalk** — 4.9/5 (101 reviews) — Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and s...
    - [View profile](https://www.softwareadvice.ie/software/30221/innitel-predictive-dialer)
    - [Compare vs HGS Agent X](https://www.softwareadvice.ie/compare/30221/361203/innitel-predictive-dialer/vs/hgs-agent-x)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.softwareadvice.ie/directory/4478/quality-assurance/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Speech Analytics Software](https://www.softwareadvice.ie/directory/4646/speech-analytics/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/361203/hgs-agent-x)
- [View Product Profile](https://www.softwareadvice.ie/software/361203/hgs-agent-x)

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