---
description: Review of Personalized Agent Intelligent Routing (PAIR) Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Personalized Agent Intelligent Routing (PAIR) | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Personalized Agent Intelligent Routing (PAIR)](/software/501349/AI-Mediated-Conversations-AI-MC) > [Personalized Agent Intelligent Routing (PAIR) Alternatives](https://www.softwareadvice.ie/alternatives/501349/AI-Mediated-Conversations-AI-MC)

# Alternatives to Personalized Agent Intelligent Routing (PAIR)

Canonical: https://www.softwareadvice.ie/alternatives/501349/AI-Mediated-Conversations-AI-MC

> Explore the top alternatives to Personalized Agent Intelligent Routing (PAIR). Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.ie/software/26892/zendesk-talk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/26892/501349/zendesk-talk/vs/AI-Mediated-Conversations-AI-MC)
2. **Genesys Cloud CX** — 4.3/5 (262 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
   - [View profile](https://www.softwareadvice.ie/software/323407/pureconnect)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/323407/501349/pureconnect/vs/AI-Mediated-Conversations-AI-MC)
3. **Dialpad** — 4.2/5 (562 reviews) — Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud con...
   - [View profile](https://www.softwareadvice.ie/software/74028/dialpad)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/74028/501349/dialpad/vs/AI-Mediated-Conversations-AI-MC)
4. **Sparrow** — 5.0/5 (4 reviews) — Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, includ...
   - [View profile](https://www.softwareadvice.ie/software/411792/sparrow)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/411792/501349/sparrow/vs/AI-Mediated-Conversations-AI-MC)
5. **LiveAgent** — 4.7/5 (1776 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.ie/software/109980/liveagent)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/109980/501349/liveagent/vs/AI-Mediated-Conversations-AI-MC)
6. **NiCE CXone** — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
   - [View profile](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/20067/501349/nice-incontact-cxone-workforce/vs/AI-Mediated-Conversations-AI-MC)
7. **CloudTalk** — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center solution designed for modern sales and customer support teams. It...
   - [View profile](https://www.softwareadvice.ie/software/71871/cloudtalk)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/71871/501349/cloudtalk/vs/AI-Mediated-Conversations-AI-MC)
8. **MaxContact** — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable busi...
   - [View profile](https://www.softwareadvice.ie/software/120574/maxcontact)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/120574/501349/maxcontact/vs/AI-Mediated-Conversations-AI-MC)
9. **Eloquant** — 4.3/5 (19 reviews) — Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, ...
   - [View profile](https://www.softwareadvice.ie/software/417304/eloquant)
   - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/417304/501349/eloquant/vs/AI-Mediated-Conversations-AI-MC)
10. **BeInContact** — 4.4/5 (14 reviews) — BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such...
    - [View profile](https://www.softwareadvice.ie/software/330047/beincontact)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/330047/501349/beincontact/vs/AI-Mediated-Conversations-AI-MC)
11. **Odigo** — 4.0/5 (3 reviews) — Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their cu...
    - [View profile](https://www.softwareadvice.ie/software/316316/odigo)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/316316/501349/odigo/vs/AI-Mediated-Conversations-AI-MC)
12. **Diabolocom** — 4.9/5 (9 reviews) — Diabolocom is a cloud-based call center software for outbound call centers. It caters to call centers in telecommunic...
    - [View profile](https://www.softwareadvice.ie/software/434339/diabolocom)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/434339/501349/diabolocom/vs/AI-Mediated-Conversations-AI-MC)
13. **Bitrix24** — 4.2/5 (989 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
    - [View profile](https://www.softwareadvice.ie/software/128326/bitrix24)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/128326/501349/bitrix24/vs/AI-Mediated-Conversations-AI-MC)
14. **Ringover** — 4.7/5 (868 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
    - [View profile](https://www.softwareadvice.ie/software/120988/ringover)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/120988/501349/ringover/vs/AI-Mediated-Conversations-AI-MC)
15. **DialedIn CCaaS** — 4.8/5 (319 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
    - [View profile](https://www.softwareadvice.ie/software/20027/chasedata)
    - [Compare vs Personalized Agent Intelligent Routing (PAIR)](https://www.softwareadvice.ie/compare/20027/501349/chasedata/vs/AI-Mediated-Conversations-AI-MC)

## Related Categories

- [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/alternatives/501349/AI-Mediated-Conversations-AI-MC)
- [View Product Profile](https://www.softwareadvice.ie/software/501349/AI-Mediated-Conversations-AI-MC)

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