---
description: Compare yellow.ai vs Gupshup regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: yellow.ai vs Gupshup Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [yellow.ai \<span\>vs\</span\> Gupshup](https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup)

# Compare yellow.ai vs Gupshup

Canonical: https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup

> Detailed comparison between yellow.ai and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | yellow.ai | Gupshup |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 37 | 35 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### yellow.ai

- AI/Machine Learning
- API
- Alerts/Notifications
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalisation
- Pre-Configured Bot
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

### Gupshup

- AI/Machine Learning
- API
- Alerts/Notifications
- Autoresponders
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Personalisation
- Pre-Configured Bot
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View yellow.ai Profile](https://www.softwareadvice.ie/software/102266/yellowmessenger)
- [View Gupshup Profile](https://www.softwareadvice.ie/software/323217/gupshup)
- [View Original Comparison](https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"yellow.ai vs Gupshup Comparison","description":"Compare yellow.ai vs Gupshup regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup","about":[{"@id":"https://www.softwareadvice.ie/software/102266/yellowmessenger#software"},{"@id":"https://www.softwareadvice.ie/software/323217/gupshup#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"yellow.ai","description":"Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.\n\nHeadquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.\n\nWhat sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the cutting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction.\n\nFounded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities.\n\nOur generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service.\n\nOne of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs.\n\nAt Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations.\n\nIn summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0cf76e39-7cea-4c82-b91e-a744b667712c.png","url":"https://www.softwareadvice.ie/software/102266/yellowmessenger","@id":"https://www.softwareadvice.ie/software/102266/yellowmessenger#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":37},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Gupshup","description":"Gupshup enables businesses to build engaging conversational experiences seamlessly across channels like WSMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others for a brand to communicate with their customer on their preferred channel. The messaging platform allows businesses to use a single API for conversational commerce, support and marketing all from one place with access to real-time analytics and best-in-class latency and a fallback system ensuring your customer is always connected. \n\nGupshup SMS features delivers text messages to 225 countries using a programmable single API that allows enterprises to harness the power of a simple SMS as a medium to communicate with their target customers while providing users with the option to receive these text messages via popular messaging apps.\n\nGupshup’s Single API solution for WhatsApp and SMS has enabled businesses to easily integrate one-way and two-way messaging on WhatsApp with fall back to Global SMS connectivity with multi-channel auto-routing option. Gupshup also manages WhatsApp opt-in through SMS, missed calls and Web-chat, and handles large template volumes with auto-translation for WhatsApp delivery and language preferences. Gupshup’s Bot platform currently supports over 39,000 bots that can easily handle WhatsApp FAQs with live agent handoff for various customer support use cases.\n\nGupshup is a global partner for Google Rich Communication Services (RCS), It enables a free flow of all forms of communication including videos, images, documents, audio, location which can be sent directly to the user’s inbox. Google RCS is currently being adopted by all major operators in India and GupShup can facilitate a POC for RCS.\n\nGoogle business messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.\n\nGupshup IP (GIP) is a single platform with end-to-end message encryption that enables rich conversational experiences for your customers by allowing sharing of rich media, cards, buttons, payments. Gupshup has also partnered with handset manufacturers like OnePlus and Xiaomi to deliver structured text and multimedia messages over IP on user’s handset inbox –thus making these messages richer, actionable and more engaging.\n\nGupshup enables managing high volumes of customers conversations on Instagram. Chatbots with human agent handoff provides seamless two-way customer conversations for use cases such as FAQs, lead collection, product discovery, eCommerce and appointment bookings.\n\nBusinesses can send 1-way transactional or promotional messages on Viber. Chatbots enables two-way rich and interactive messaging to engage customers. Gupshup ensures optimal communication with auto-fallback to SMS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6db4ba0b-ccf4-4082-af0d-0fe38fd31518.jpeg","url":"https://www.softwareadvice.ie/software/323217/gupshup","@id":"https://www.softwareadvice.ie/software/323217/gupshup#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":35},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"yellow.ai vs Gupshup","position":3,"item":"https://www.softwareadvice.ie/compare/102266/323217/yellowmessenger/vs/gupshup","@type":"ListItem"}]}]}
</script>