---
description: Compare Listen360 vs Delighted regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Listen360 vs Delighted Comparison
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Listen360 \<span\>vs\</span\> Delighted](https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted)

# Compare Listen360 vs Delighted

Canonical: https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted

> Detailed comparison between Listen360 and Delighted. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Listen360 | Delighted |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 57 | 57 |
| **Starting Price** | US$99.00 | US$134.00 |
| **Free Trial** | No | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Listen360

- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Delighted

- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Listen360 Profile](https://www.softwareadvice.ie/software/106200/listen360)
- [View Delighted Profile](https://www.softwareadvice.ie/software/166708/delighted)
- [View Original Comparison](https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Listen360 vs Delighted Comparison","description":"Compare Listen360 vs Delighted regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted","about":[{"@id":"https://www.softwareadvice.ie/software/106200/listen360#software"},{"@id":"https://www.softwareadvice.ie/software/166708/delighted#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE"},{"name":"Listen360","description":"Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success.\nAt its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer.\nAll of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and replicate success.\nReputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings.\nBecause Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships.\nFor franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service.\nAI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth.\nPositive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike.\nImplementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks.\nToday, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/337d1eaa-ca75-4af9-ab96-64c9ab4ddf8e.png","url":"https://www.softwareadvice.ie/software/106200/listen360","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/106200/listen360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":57},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Delighted","description":"Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.\n\nEnable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.\n\nCustomers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.\n\nDelighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f9307ff4-3cbe-46b9-8806-f8bb7626398a.png","url":"https://www.softwareadvice.ie/software/166708/delighted","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/166708/delighted#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":57},"offers":{"price":"134","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/508/customer-engagement/software","@type":"ListItem"},{"name":"Listen360 vs Delighted","position":3,"item":"https://www.softwareadvice.ie/compare/106200/166708/listen360/vs/delighted","@type":"ListItem"}]}]}
</script>