---
description: Compare Dynamics 365 vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Supply Chain Management Software](/directory/4250/scm/software) > [Dynamics 365 \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.ie/compare/106335/116349/microsoft-dynamics-crm/vs/jira-service-management)

# Compare Dynamics 365 vs JIRA Service Management

Canonical: https://www.softwareadvice.ie/compare/106335/116349/microsoft-dynamics-crm/vs/jira-service-management

> Detailed comparison between Dynamics 365 and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | JIRA Service Management |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5822 | 770 |
| **Starting Price** | US$50.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### JIRA Service Management

- API
- Activity Tracking
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Maintenance Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm)
- [View JIRA Service Management Profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.ie/compare/106335/116349/microsoft-dynamics-crm/vs/jira-service-management)

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