---
description: Compare LiveAgent vs eDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs eDesk Comparison
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [LiveAgent \<span\>vs\</span\> eDesk](https://www.softwareadvice.ie/compare/109980/163237/liveagent/vs/xsellco-fusion)

# Compare LiveAgent vs eDesk

Canonical: https://www.softwareadvice.ie/compare/109980/163237/liveagent/vs/xsellco-fusion

> Detailed comparison between LiveAgent and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | eDesk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1781 | 71 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Communication
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View eDesk Profile](https://www.softwareadvice.ie/software/163237/xsellco-fusion)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/163237/liveagent/vs/xsellco-fusion)

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