---
description: Compare LiveAgent vs Ytel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Ytel Comparison
---

Breadcrumb: [Home](/) > [Manufacturing CRM Software](/directory/3825/manufacturing/software) > [LiveAgent \<span\>vs\</span\> Ytel](https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter)

# Compare LiveAgent vs Ytel

Canonical: https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter

> Detailed comparison between LiveAgent and Ytel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Ytel |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1781 | 26 |
| **Starting Price** | US$15.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

### Ytel

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Ytel Profile](https://www.softwareadvice.ie/software/177655/x5cloudcontactcenter)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Ytel Comparison","description":"Compare LiveAgent vs Ytel regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/177655/x5cloudcontactcenter#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.ie/software/109980/liveagent","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1781},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Ytel","description":"Ytel Contact Center is a cloud-based integrated marketing suite that caters to SMB call centers and businesses with dedicated phone support teams, helping them manage multi-channel communications.\n\n\nThe solution offers features including automated call distribution, auto-dialing, voice response and a scripting module. YTel is accessible via various mobile devices. It also offers a mobile application for iOS and Android devices.\n\n\nUsers have access to real-time agent reporting to generate metrics on call lengths and performance. A dashboard is provided to centralize reporting and allows users to analyze data based on customizable boundaries.\n\n\nFilters are malleable for businesses to prioritize the analytics that is valuable to them while call recordings, lead reviews, and contact searches are available as standard applications. YTel Contact Center provides built-in apps through LeadBeam, VoicePath, and VoiceAnalytics.\n\n\nSupport is offered via phone, email and through other online resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1d883727-63c6-4b18-97c2-fcb3863a8717.png","url":"https://www.softwareadvice.ie/software/177655/x5cloudcontactcenter","@id":"https://www.softwareadvice.ie/software/177655/x5cloudcontactcenter#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.9,"bestRating":5,"ratingCount":26},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Manufacturing CRM Software","position":2,"item":"/directory/3825/manufacturing/software","@type":"ListItem"},{"name":"LiveAgent vs Ytel","position":3,"item":"https://www.softwareadvice.ie/compare/109980/177655/liveagent/vs/x5cloudcontactcenter","@type":"ListItem"}]}]}
</script>