---
description: Compare LiveAgent vs Medallia Agent Connect regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Medallia Agent Connect Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> Medallia Agent Connect](https://www.softwareadvice.ie/compare/109980/219604/liveagent/vs/stella-connect)

# Compare LiveAgent vs Medallia Agent Connect

Canonical: https://www.softwareadvice.ie/compare/109980/219604/liveagent/vs/stella-connect

> Detailed comparison between LiveAgent and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Medallia Agent Connect |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 18 |
| **Starting Price** | US$15.00 | US$39.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

### Medallia Agent Connect

- API
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Medallia Agent Connect Profile](https://www.softwareadvice.ie/software/219604/stella-connect)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/219604/liveagent/vs/stella-connect)

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