---
description: Compare LiveAgent vs CallHero regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs CallHero Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveAgent \<span\>vs\</span\> CallHero](https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero)

# Compare LiveAgent vs CallHero

Canonical: https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero

> Detailed comparison between LiveAgent and CallHero. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | CallHero |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1754 | 6 |
| **Starting Price** | US$15.00 | US$97.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- Activity Dashboard
- Activity Tracking
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Email Monitoring
- Event Triggered Actions
- File Transfer
- Live Chat
- Natural Language Processing
- On-Demand Recording
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

### CallHero

- Activity Dashboard
- Activity Tracking
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Event Triggered Actions
- File Transfer
- Live Chat
- On-Demand Recording
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View CallHero Profile](https://www.softwareadvice.ie/software/225064/callhero)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs CallHero Comparison","description":"Compare LiveAgent vs CallHero regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/225064/callhero#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"CallHero","description":"Get even more new patients with call recording, conversation analysis, call tracking, virtual receptionist, answering service, and much more, all in one easy-to-use software. Quickly see each of your front desk's call metrics like answer rate, booking rate, and win-back rate. Then you can tailor your training to what they need help with. For example, Susy is only booking 50% of calls. CallHero tells you why and then trains them for you with CallHero Academy to boost their booking rate up to 85%.  You can even listen to each call with our call recording software. CallHero's conversational analysis AI automatically tags the call with the exact reason they did not book for each of your front desk so you don't have to listen to phone calls. Allowing you to train your front desk more efficiently and effectively to book even more patients. Fully HIPPA compliant. CallHero's call tracking and call recording software matches incoming calls to your marketing campaigns like facebook, google, seo, referrals, yellow pages, doctor pads, etc. Tells you how many calls, how many booked patients, and how much revenue each of your campaigns generated.  So you can make smarter decisions with your marketing money and shift your money away from what's not working toward what is. Know hour by hour, day by day when you’re getting the most calls and missed calls. Armed with this data you can more efficiently schedule staff work hours around those times or know when to use CallHero's Push button Answering or Virtual Receptionist Service to back up your front desk during peak hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc9593a6-ef92-44fa-aec8-76efd7dedeb4.png","url":"https://www.softwareadvice.ie/software/225064/callhero","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/225064/callhero#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"offers":{"price":"97","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"LiveAgent vs CallHero","position":3,"item":"https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/109980/225064/liveagent/vs/callhero#breadcrumblist"}]}
</script>