---
description: Compare LiveAgent vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs ManageEngine ServiceDesk Plus Comparison
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [LiveAgent \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus)

# Compare LiveAgent vs ManageEngine ServiceDesk Plus

Canonical: https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus

> Detailed comparison between LiveAgent and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1789 | 234 |
| **Starting Price** | US$15.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Reminders
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- CMDB
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Reminders
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View ManageEngine ServiceDesk Plus Profile](https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs ManageEngine ServiceDesk Plus Comparison","description":"Compare LiveAgent vs ManageEngine ServiceDesk Plus regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"LiveAgent","description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance.\n\n\nServiceDesk Plus incorporates tools to help users establish process automation. It offers an automatic ticket dispatch function, which distributes new tickets to technicians based on their existing caseload and availability. This helps to manage staff workloads while minimizing the accumulation of unassigned tickets and the service degradations they can cause. Other tools include asset management, a knowledge base builder, project management functions and service level agreement management. \n\n\nFurther automation is provided by the \"business rules\" feature included with ServiceDesk Plus. This allows tickets to be automatically classified, categorized, prioritized and assigned based on a variety of dynamic criteria or rules. ServiceDesk Plus is available as an on-premise installation or as a cloud-hosted service with ServiceDesk Plus On-Demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fa96c329-c04e-4d0f-ba42-e5839e17ffaa.png","url":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus","@id":"https://www.softwareadvice.ie/software/360387/manageengine-servicedesk-plus#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":234,"ratingValue":4.4},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"/directory/3923/chatbot/software","@type":"ListItem"},{"name":"LiveAgent vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.softwareadvice.ie/compare/109980/360387/liveagent/vs/manageengine-servicedesk-plus","@type":"ListItem"}]}]}
</script>