---
description: Compare LiveAgent vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs SAP Customer Experience Comparison
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [LiveAgent \<span\>vs\</span\> SAP Customer Experience](https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience)

# Compare LiveAgent vs SAP Customer Experience

Canonical: https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience

> Detailed comparison between LiveAgent and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | SAP Customer Experience |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1789 | 246 |
| **Starting Price** | US$15.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### LiveAgent

- API
- Automated Routing
- CRM
- Campaign Management
- Client Management
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Support Ticket Management

### SAP Customer Experience

- API
- Automated Routing
- CRM
- Campaign Management
- Client Management
- Communication Management
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management
- Feedback Management
- For Startups
- Lead Management
- Live Chat
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Support Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View SAP Customer Experience Profile](https://www.softwareadvice.ie/software/416356/sap-customer-experience)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs SAP Customer Experience Comparison","description":"Compare LiveAgent vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/416356/sap-customer-experience#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"SAP Customer Experience","description":"SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Customer Experience offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b721113d-cf06-43f9-bb9d-00964fb9198a.jpg","url":"https://www.softwareadvice.ie/software/416356/sap-customer-experience","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/416356/sap-customer-experience#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":246,"ratingValue":4.3},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"/directory/3923/chatbot/software","@type":"ListItem"},{"name":"LiveAgent vs SAP Customer Experience","position":3,"item":"https://www.softwareadvice.ie/compare/109980/416356/liveagent/vs/sap-customer-experience","@type":"ListItem"}]}]}
</script>