---
description: Compare LiveAgent vs Case Status regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Case Status Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [LiveAgent \<span\>vs\</span\> Case Status](https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status)

# Compare LiveAgent vs Case Status

Canonical: https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status

> Detailed comparison between LiveAgent and Case Status. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Case Status |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 13 |
| **Starting Price** | US$15.00 | US$699.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Single Sign On
- Surveys & Feedback

### Case Status

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Chat/Messaging
- Client Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Engagement Tracking
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- SSL Security
- Segmentation
- Single Sign On
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Case Status Profile](https://www.softwareadvice.ie/software/423811/case-status)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Case Status Comparison","description":"Compare LiveAgent vs Case Status regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/423811/case-status#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.ie/software/109980/liveagent","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Case Status","description":"Case Status: Modern Client Engagement for High-Performing Law Firms\n\nCase Status is a client experience and communication platform designed to help law firms modernize how they engage with clients—without adding headcount or sacrificing service quality. With Case Status, legal teams replace scattered emails, phone calls, and outdated portals with one centralized, branded, and mobile-first solution that keeps clients informed and staff focused.\n\nBuilt for firms that are scaling or looking to improve profitability, Case Status delivers measurable results through intelligent automation, proactive communication, and AI-powered insights. Whether it’s updating clients automatically, capturing reviews at key milestones, or identifying at-risk cases in real-time, Case Status turns every interaction into a growth opportunity.\n\nWhy Firms Choose Case Status:\n\nBoost Staff Efficiency: Automate up to 80% of routine client communication and reduce manual updates, saving firms hundreds of hours and over $499,000 annually for mid-sized teams.\n\nDeliver Exceptional Client Experience: Branded, real-time updates via mobile app reduce client confusion and complaints, while raising NPS scores and client satisfaction.\n\nDrive Referral Growth: Convert happy clients into advocates with built-in review prompts and sentiment tools, leading to $200K+ in additional annual revenue.\n\nOperate Smarter with AI: Gain predictive insights into client satisfaction, case velocity, and escalation risk—empowering firms to act before problems arise.\n\nScale Without Chaos: Eliminate communication bottlenecks and empower staff to focus on high-impact work as caseloads grow.\n\nCase Status integrates directly with leading case management systems, making implementation smooth and adoption fast. With 40,000+ client app reviews and a 4.9-star rating, it’s clear—clients love using it, and firms love the results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0fa1e9fb-cdd4-49c2-911f-5bfcb63aca83.png","url":"https://www.softwareadvice.ie/software/423811/case-status","@id":"https://www.softwareadvice.ie/software/423811/case-status#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":13},"offers":{"price":"699","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"LiveAgent vs Case Status","position":3,"item":"https://www.softwareadvice.ie/compare/109980/423811/liveagent/vs/case-status","@type":"ListItem"}]}]}
</script>