---
description: Compare LiveAgent vs Simla.com regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Simla.com Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Simla.com](https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm)

# Compare LiveAgent vs Simla.com

Canonical: https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm

> Detailed comparison between LiveAgent and Simla.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Simla.com |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1787 | 32 |
| **Starting Price** | US$15.00 | US$27.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Segmentation
- Surveys & Feedback
- Task Automation
- Video Support

### Simla.com

- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Segmentation
- Surveys & Feedback
- Task Automation
- Video Support

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View Simla.com Profile](https://www.softwareadvice.ie/software/433969/retailcrm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Simla.com Comparison","description":"Compare LiveAgent vs Simla.com regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm","about":[{"@id":"https://www.softwareadvice.ie/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.ie/software/433969/retailcrm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/932fecf7-44b2-4676-a978-7523b7b3a649.jpeg","url":"https://www.softwareadvice.ie/software/109980/liveagent","@id":"https://www.softwareadvice.ie/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1787},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Simla.com","description":"With this platform, you will be able to:\n** Unify all your communication channels, including WhatsApp, Facebook, and Instagram, in a single window\n** Create orders directly from the chat with your clients\n** Take advantage of a ready-to-use sales funnel or create your own\n** Segment your clients and personalize your communications\n** Launch promotional newsletters, combining WhatsApp and email channels\n** Utilize chatbots based on ChatGPT\n** Communicate with and manage your clients from your smartphone","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4ec6dcc-481d-47a3-9cde-f101961d2172.png","url":"https://www.softwareadvice.ie/software/433969/retailcrm","@id":"https://www.softwareadvice.ie/software/433969/retailcrm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":32},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs Simla.com","position":3,"item":"https://www.softwareadvice.ie/compare/109980/433969/liveagent/vs/retailcrm","@type":"ListItem"}]}]}
</script>