---
description: Compare LiveAgent vs ReplyDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs ReplyDesk Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> ReplyDesk](https://www.softwareadvice.ie/compare/109980/524385/liveagent/vs/ReplyDesk)

# Compare LiveAgent vs ReplyDesk

Canonical: https://www.softwareadvice.ie/compare/109980/524385/liveagent/vs/ReplyDesk

> Detailed comparison between LiveAgent and ReplyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | ReplyDesk |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### LiveAgent

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Call Tracking
- Call Tracking Metrics
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Email Templates
- Knowledge Base Management
- Lead Management
- Multi-Channel Communication
- Natural Language Processing
- Recording
- Third-Party Integrations
- Ticket Management
- Transfers/Routing

### ReplyDesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Third-Party Integrations
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.ie/software/109980/liveagent)
- [View ReplyDesk Profile](https://www.softwareadvice.ie/software/524385/ReplyDesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/109980/524385/liveagent/vs/ReplyDesk)

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