---
description: Compare Groove vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Groove vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Groove \<span\>vs\</span\> Freshservice](https://www.softwareadvice.ie/compare/110166/436317/groove/vs/freshservice)

# Compare Groove vs Freshservice

Canonical: https://www.softwareadvice.ie/compare/110166/436317/groove/vs/freshservice

> Detailed comparison between Groove and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Groove | Freshservice |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 87 | 803 |
| **Starting Price** | US$29.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Groove

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Freshservice

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Groove Profile](https://www.softwareadvice.ie/software/110166/groove)
- [View Freshservice Profile](https://www.softwareadvice.ie/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110166/436317/groove/vs/freshservice)

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