---
description: Compare Freshdesk vs Hornbill regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Hornbill Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Hornbill](https://www.softwareadvice.ie/compare/110247/136309/freshdesk/vs/hornbill)

# Compare Freshdesk vs Hornbill

Canonical: https://www.softwareadvice.ie/compare/110247/136309/freshdesk/vs/hornbill

> Detailed comparison between Freshdesk and Hornbill. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Hornbill |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3486 | 30 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Project Management
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Hornbill

- API
- Access Controls/Permissions
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Live Chat
- Multi-Channel Communication
- Prioritisation
- Project Management
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Hornbill Profile](https://www.softwareadvice.ie/software/136309/hornbill)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/136309/freshdesk/vs/hornbill)

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