---
description: Compare Freshdesk vs ServicePower regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs ServicePower Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> ServicePower](https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower)

# Compare Freshdesk vs ServicePower

Canonical: https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower

> Detailed comparison between Freshdesk and ServicePower. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | ServicePower |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3435 | 8 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Task Management
- Workflow Management

### ServicePower

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customer History
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View ServicePower Profile](https://www.softwareadvice.ie/software/153769/servicepower)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs ServicePower Comparison","description":"Compare Freshdesk vs ServicePower regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/153769/servicepower#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3435,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ServicePower","description":"ServicePower is a cloud-based field service solution, suitable for businesses of all sizes and across different industry verticals such as HVAC, IT, transportation, service and more. Key features include work order management, scheduling, asset management and contractor management.\n\nServicePower’s contract management feature helps organizations manage third-party workforces and their service technicians’ schedules and provide tools to track assets, work orders and analyze operations. The service scheduling feature helps to assign tasks, send routes to mobile workers and monitor their activities in real-time. Work order management feature allows users to design a process workflow and assign jobs to field workers along with customer information.\n\nThe tool helps field technicians to view asset and service history data related to work orders so that they can respond to customer requests on a real-time basis. The solution’s analytics feature includes customer satisfaction reports, job details, scorecards, claim reports, and auditing capabilities. Support is offered via support ticket.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f2ef64d3-1739-409d-b000-30214e0c8ae3.jpg","url":"https://www.softwareadvice.ie/software/153769/servicepower","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/153769/servicepower#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":8,"ratingValue":4.4},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs ServicePower","position":3,"item":"https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/110247/153769/freshdesk/vs/servicepower#breadcrumblist"}]}
</script>