---
description: Compare Freshdesk vs Heymarket regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Heymarket Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> Heymarket](https://www.softwareadvice.ie/compare/110247/261595/freshdesk/vs/heymarket)

# Compare Freshdesk vs Heymarket

Canonical: https://www.softwareadvice.ie/compare/110247/261595/freshdesk/vs/heymarket

> Detailed comparison between Freshdesk and Heymarket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Heymarket |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3425 | 47 |
| **Starting Price** | US$19.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer Segmentation
- Customisable Templates
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Templates
- Third-Party Integrations
- Workflow Management

### Heymarket

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Responses
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customer Segmentation
- Customisable Templates
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Templates
- Third-Party Integrations
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Heymarket Profile](https://www.softwareadvice.ie/software/261595/heymarket)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/261595/freshdesk/vs/heymarket)

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