---
description: Compare Freshdesk vs Incident IQ regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Incident IQ Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> Incident IQ](https://www.softwareadvice.ie/compare/110247/324138/freshdesk/vs/incidentiq)

# Compare Freshdesk vs Incident IQ

Canonical: https://www.softwareadvice.ie/compare/110247/324138/freshdesk/vs/incidentiq

> Detailed comparison between Freshdesk and Incident IQ. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Incident IQ |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 42 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

### Incident IQ

- API
- Access Controls/Permissions
- Activity Tracking
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Task Management
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Incident IQ Profile](https://www.softwareadvice.ie/software/324138/incidentiq)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/324138/freshdesk/vs/incidentiq)

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