---
description: Compare Freshdesk vs LogMeIn Resolve regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs LogMeIn Resolve Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> LogMeIn Resolve](https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve)

# Compare Freshdesk vs LogMeIn Resolve

Canonical: https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve

> Detailed comparison between Freshdesk and LogMeIn Resolve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | LogMeIn Resolve |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3425 | 214 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

### LogMeIn Resolve

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View LogMeIn Resolve Profile](https://www.softwareadvice.ie/software/348510/goto-resolve)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs LogMeIn Resolve Comparison","description":"Compare Freshdesk vs LogMeIn Resolve regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/348510/goto-resolve#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve#webpage","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3425,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"LogMeIn Resolve","description":"LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount.\n\nFrom automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, automated ticket summaries, and a built-in knowledge base help technicians move from ticket to fix faster — and capture every resolution along the way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/86f1d9df-d8dc-4099-bb4c-de129854de55.png","url":"https://www.softwareadvice.ie/software/348510/goto-resolve","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/348510/goto-resolve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":214,"ratingValue":4.4},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs LogMeIn Resolve","position":3,"item":"https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/110247/348510/freshdesk/vs/goto-resolve#breadcrumblist"}]}
</script>