---
description: Compare Freshdesk vs Mojo Helpdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Mojo Helpdesk Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Mojo Helpdesk](https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk)

# Compare Freshdesk vs Mojo Helpdesk

Canonical: https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk

> Detailed comparison between Freshdesk and Mojo Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Mojo Helpdesk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3486 | 74 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Centre Management
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Mojo Helpdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Call Centre Management
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Mojo Helpdesk Profile](https://www.softwareadvice.ie/software/352554/mojo-helpdesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Mojo Helpdesk Comparison","description":"Compare Freshdesk vs Mojo Helpdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/352554/mojo-helpdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Mojo Helpdesk","description":"Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.\n\n\nMojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.\n\n\nAgents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.\n\n\nMojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f19eba41-1c19-40ed-b3e7-e7c380caf4d0.jpeg","url":"https://www.softwareadvice.ie/software/352554/mojo-helpdesk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/352554/mojo-helpdesk#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":74,"ratingValue":4.4},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Mojo Helpdesk","position":3,"item":"https://www.softwareadvice.ie/compare/110247/352554/freshdesk/vs/mojo-helpdesk","@type":"ListItem"}]}]}
</script>