---
description: Compare Freshdesk vs AssetSonar regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs AssetSonar Comparison
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Freshdesk \<span\>vs\</span\> AssetSonar](https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar)

# Compare Freshdesk vs AssetSonar

Canonical: https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar

> Detailed comparison between Freshdesk and AssetSonar. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | AssetSonar |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3470 | 39 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### AssetSonar

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- IT Asset Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View AssetSonar Profile](https://www.softwareadvice.ie/software/361034/assetsonar)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs AssetSonar Comparison","description":"Compare Freshdesk vs AssetSonar regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/361034/assetsonar#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3470},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"AssetSonar","description":"Connected IT management software that brings IT asset management (ITAM), software asset management (SAM), IT service management (ITSM), patch management, and CMDB capabilities into one system. It is built for growing mid-market and enterprise IT teams that need more than spreadsheets, disconnected service desks, and siloed point tools. At the center is the IT Graph, a live relationship model of the IT environment that connects assets, users, software, licenses, contracts, vendors, locations, tickets, and service activity into one operational map. Instead of maintaining a static CMDB by hand, teams see ownership, dependencies, software usage, patch status, linked tickets, and service impact in context. The ITSM capabilities cover incidents, service requests, approvals, SLAs, self-service, knowledge articles, and workflow automation from a centralized workspace. Employees submit requests through a self-service portal, email, Slack, or Microsoft Teams, while IT teams manage every request in one queue. Because tickets are linked to asset and software data, technicians can diagnose issues with full context, route work accurately, reduce back-and-forth, and resolve requests with confidence. Onboarding and offboarding are standardized end to end. Teams can assign devices, provision software, approve requests, recover assets, revoke access, reclaim license seats, trigger service tasks, notify stakeholders, and maintain an audit trail, which reduces the risk of missed devices, lingering access, unused licenses, and compliance gaps. For hardware and software management, teams track laptops, desktops, peripherals, mobile devices, applications, licenses, renewals, entitlements, custody, maintenance, warranties, audits, and stock levels. Agent-based and integration-based discovery, along with SaaS discovery, surface application usage, underused licenses, and upcoming renewals so software spend stays under control. Patch and vulnerability visibility helps teams identify critical risks, affected software, impacted assets, CVEs, and remediation status. Workflow automation and the Zoe AI Copilot turn that data into execution, building workflows for approvals, offboarding, license reclamation, asset updates, notifications, recurring services, and knowledge creation. Native integrations connect identity providers including Okta, Microsoft Entra ID, Google Workspace, and JumpCloud, endpoint and device tools such as Microsoft Intune, Jamf Pro and Cisco Meraki, and service desks including Jira Service Management and Zendesk. By combining ITAM, ITSM, software governance, patch visibility, automation, AI, and the IT Graph in one system, teams improve service delivery, strengthen lifecycle governance, reduce manual work, control risk, and run reliable IT operations. Common buyers include IT managers, IT asset managers, service desk managers, IT directors and CIOs, and procurement, finance, and security stakeholders.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/238a7b7e-50a7-4f5c-a203-2c57e47eec00.png","url":"https://www.softwareadvice.ie/software/361034/assetsonar","@id":"https://www.softwareadvice.ie/software/361034/assetsonar#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":39},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/255/customer-service/software","@type":"ListItem"},{"name":"Freshdesk vs AssetSonar","position":3,"item":"https://www.softwareadvice.ie/compare/110247/361034/freshdesk/vs/assetsonar","@type":"ListItem"}]}]}
</script>