---
description: Compare Freshdesk vs Confluence regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Confluence Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Confluence](https://www.softwareadvice.ie/compare/110247/430492/freshdesk/vs/confluence)

# Compare Freshdesk vs Confluence

Canonical: https://www.softwareadvice.ie/compare/110247/430492/freshdesk/vs/confluence

> Detailed comparison between Freshdesk and Confluence. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Confluence |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3486 | 3720 |
| **Starting Price** | US$19.00 | US$5.42 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Gamification
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

### Confluence

- API
- Activity Tracking
- Archiving & Retention
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Full Text Search
- Gamification
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Confluence Profile](https://www.softwareadvice.ie/software/430492/confluence)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/430492/freshdesk/vs/confluence)

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