---
description: Compare Freshdesk vs OpsGenie regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs OpsGenie Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> OpsGenie](https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie)

# Compare Freshdesk vs OpsGenie

Canonical: https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie

> Detailed comparison between Freshdesk and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | OpsGenie |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3425 | 154 |
| **Starting Price** | US$19.00 | US$11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Dashboard
- Email Management
- File Sharing
- Incident Management
- Issue Auditing
- Issue Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Templates

### OpsGenie

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Dashboard
- Email Management
- File Sharing
- Incident Management
- Issue Auditing
- Issue Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Templates

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View OpsGenie Profile](https://www.softwareadvice.ie/software/438957/opsgenie)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie)

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