---
description: Compare Freshdesk vs OpsGenie regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs OpsGenie Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> OpsGenie](https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie)

# Compare Freshdesk vs OpsGenie

Canonical: https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie

> Detailed comparison between Freshdesk and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | OpsGenie |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3486 | 156 |
| **Starting Price** | US$19.00 | US$11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Dashboard
- Email Management
- File Sharing
- Incident Management
- Issue Auditing
- Issue Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Templates

### OpsGenie

- API
- Alerts/Escalation
- Chat/Messaging
- Collaboration Tools
- Dashboard
- Email Management
- File Sharing
- Incident Management
- Issue Auditing
- Issue Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Templates

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View OpsGenie Profile](https://www.softwareadvice.ie/software/438957/opsgenie)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs OpsGenie Comparison","description":"Compare Freshdesk vs OpsGenie regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/438957/opsgenie#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform.\n\nCore features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues.\n\nSmall businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality.\n\nFreshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"OpsGenie","description":"Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.\n\n\nOpsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.\n\n\nOpsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/70cd5906-fa45-436e-bc3f-59c52ea9e032.png","url":"https://www.softwareadvice.ie/software/438957/opsgenie","@id":"https://www.softwareadvice.ie/software/438957/opsgenie#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":156,"ratingValue":4.6},"offers":{"price":"11.55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs OpsGenie","position":3,"item":"https://www.softwareadvice.ie/compare/110247/438957/freshdesk/vs/opsgenie","@type":"ListItem"}]}]}
</script>