---
description: Compare Freshdesk vs Mava regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Mava Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> Mava](https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava)

# Compare Freshdesk vs Mava

Canonical: https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava

> Detailed comparison between Freshdesk and Mava. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Mava |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3460 | 30 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Freshdesk

- API
- Alerts/Escalation
- Chat/Messaging
- Customer History
- Dashboard
- Email Management
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Support Ticket Management
- Tagging
- Workflow Management

### Mava

- API
- Alerts/Escalation
- Chat/Messaging
- Customer History
- Dashboard
- Email Management
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Support Ticket Management
- Tagging
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View Mava Profile](https://www.softwareadvice.ie/software/451161/Mava)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Mava Comparison","description":"Compare Freshdesk vs Mava regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava","about":[{"@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.ie/software/451161/Mava#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.ie/software/110247/freshdesk","@id":"https://www.softwareadvice.ie/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3460},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Mava","description":"Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests.\n\nMava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose.\n\nMava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95397053-77b7-4748-9bb2-5de4cbd70823.png","url":"https://www.softwareadvice.ie/software/451161/Mava","@id":"https://www.softwareadvice.ie/software/451161/Mava#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":30},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs Mava","position":3,"item":"https://www.softwareadvice.ie/compare/110247/451161/freshdesk/vs/Mava","@type":"ListItem"}]}]}
</script>