---
description: Compare Freshdesk vs ReplyDesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs ReplyDesk Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk \<span\>vs\</span\> ReplyDesk](https://www.softwareadvice.ie/compare/110247/524385/freshdesk/vs/ReplyDesk)

# Compare Freshdesk vs ReplyDesk

Canonical: https://www.softwareadvice.ie/compare/110247/524385/freshdesk/vs/ReplyDesk

> Detailed comparison between Freshdesk and ReplyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ReplyDesk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Templates
- Engagement Tracking
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Support Ticket Management
- Survey/Poll Management
- Third-Party Integrations
- Ticket Management
- Wiki

### ReplyDesk

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.ie/software/110247/freshdesk)
- [View ReplyDesk Profile](https://www.softwareadvice.ie/software/524385/ReplyDesk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/110247/524385/freshdesk/vs/ReplyDesk)

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