---
description: Compare CTM vs 800.com regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CTM vs 800.com Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [CTM \<span\>vs\</span\> 800.com](https://www.softwareadvice.ie/compare/112191/120982/calltrackingmetrics/vs/800-com)

# Compare CTM vs 800.com

Canonical: https://www.softwareadvice.ie/compare/112191/120982/calltrackingmetrics/vs/800-com

> Detailed comparison between CTM and 800.com. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | 800.com |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 150 | 313 |
| **Starting Price** | US$79.00 | US$149.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | - |

## Key features

### CTM

- API
- Archiving & Retention
- Call Centre Management
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

### 800.com

- API
- Archiving & Retention
- Call Centre Management
- Call Disposition
- Call Monitoring
- Call Routing
- Call Scoring
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Callback Scheduling
- Fax Management
- Keyword Tracking
- Live Chat
- On-Demand Recording
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

## Links

- [View CTM Profile](https://www.softwareadvice.ie/software/112191/calltrackingmetrics)
- [View 800.com Profile](https://www.softwareadvice.ie/software/120982/800-com)
- [View Original Comparison](https://www.softwareadvice.ie/compare/112191/120982/calltrackingmetrics/vs/800-com)

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