---
description: Compare JIRA Service Management vs OpenText Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JIRA Service Management vs OpenText Service Management Comparison
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> OpenText Service Management](https://www.softwareadvice.ie/compare/116349/311221/jira-service-management/vs/service-management-automation-x-smax)

# Compare JIRA Service Management vs OpenText Service Management

Canonical: https://www.softwareadvice.ie/compare/116349/311221/jira-service-management/vs/service-management-automation-x-smax

> Detailed comparison between JIRA Service Management and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | OpenText Service Management |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 770 | 0 |
| **Starting Price** | US$20.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### JIRA Service Management

- API
- Analytics
- Asset Tracking
- Automated Routing
- Bug/Issue Capture
- Change Management
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Scheduling
- Self Service Portal
- Support Ticket Management

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.softwareadvice.ie/software/116349/jira-service-management)
- [View OpenText Service Management Profile](https://www.softwareadvice.ie/software/311221/service-management-automation-x-smax)
- [View Original Comparison](https://www.softwareadvice.ie/compare/116349/311221/jira-service-management/vs/service-management-automation-x-smax)

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