---
description: Compare Bitrix24 vs Richpanel regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Bitrix24 vs Richpanel Comparison
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/1686/automation/software) > [Bitrix24 \<span\>vs\</span\> Richpanel](https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel)

# Compare Bitrix24 vs Richpanel

Canonical: https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel

> Detailed comparison between Bitrix24 and Richpanel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bitrix24 | Richpanel |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 984 | 10 |
| **Starting Price** | €61.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Webinars, Documentation, Videos | Videos |

## Key features

### Bitrix24

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

### Richpanel

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Website Integration

## Links

- [View Bitrix24 Profile](https://www.softwareadvice.ie/software/128326/bitrix24)
- [View Richpanel Profile](https://www.softwareadvice.ie/software/255717/richpanel)
- [View Original Comparison](https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Bitrix24 vs Richpanel Comparison","description":"Compare Bitrix24 vs Richpanel regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel","about":[{"@id":"https://www.softwareadvice.ie/software/128326/bitrix24#software"},{"@id":"https://www.softwareadvice.ie/software/255717/richpanel#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Bitrix24","description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca246f82-ce01-4214-bf48-9b0814199585.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@id":"https://www.softwareadvice.ie/software/128326/bitrix24#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":984},"offers":{"price":"61","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Richpanel","description":"Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.\n\nRichpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.  \n\nRichpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6b7852dd-021b-49c0-bf58-782ebef35671.jpeg","url":"https://www.softwareadvice.ie/software/255717/richpanel","@id":"https://www.softwareadvice.ie/software/255717/richpanel#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":10},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Marketing Automation Software","position":2,"item":"/directory/1686/automation/software","@type":"ListItem"},{"name":"Bitrix24 vs Richpanel","position":3,"item":"https://www.softwareadvice.ie/compare/128326/255717/bitrix24/vs/richpanel","@type":"ListItem"}]}]}
</script>