---
description: Compare Bitrix24 vs CommPeak Cloud PBX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Bitrix24 vs CommPeak Cloud PBX Comparison
---

Breadcrumb: [Home](/) > [Construction CRM Software](/directory/153/homebuilder-crm-software/software) > [Bitrix24 \<span\>vs\</span\> CommPeak Cloud PBX](https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx)

# Compare Bitrix24 vs CommPeak Cloud PBX

Canonical: https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx

> Detailed comparison between Bitrix24 and CommPeak Cloud PBX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bitrix24 | CommPeak Cloud PBX |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 984 | 0 |
| **Starting Price** | €61.00 | US$75.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Bitrix24

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Dashboard
- For Cloud Phone Systems
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Virtual Extensions
- Workflow Management

### CommPeak Cloud PBX

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Dashboard
- For Cloud Phone Systems
- Inbound Call Centre
- Monitoring
- Multi-Channel Communication
- Performance Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Virtual Extensions
- Workflow Management

## Links

- [View Bitrix24 Profile](https://www.softwareadvice.ie/software/128326/bitrix24)
- [View CommPeak Cloud PBX Profile](https://www.softwareadvice.ie/software/432429/commpeak-cloud-pbx)
- [View Original Comparison](https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Bitrix24 vs CommPeak Cloud PBX Comparison","description":"Compare Bitrix24 vs CommPeak Cloud PBX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx","about":[{"@id":"https://www.softwareadvice.ie/software/128326/bitrix24#software"},{"@id":"https://www.softwareadvice.ie/software/432429/commpeak-cloud-pbx#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Bitrix24","description":"Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relationships in one environment. It is suitable for organizations of various sizes and industries, including retail, real estate, professional services, and software development. The platform serves as a central hub for business operations by combining multiple tools into a single system.\n\nIt includes a CRM system for managing sales pipelines, leads, deals, and contacts, with communication options such as forms, chat, social media, telephony, and email. Project management tools offer features such as Kanban boards, Gantt charts, Scrum frameworks, time tracking, and workload management. Collaboration tools include team chat, video conferencing, shared calendars, and document storage. A website builder is also available for creating websites and online stores with e-commerce functionality.\n\nThe platform provides HR management tools such as employee directories, absence tracking, and company structure organization. An AI assistant, CoPilot, supports productivity in areas such as CRM, tasks, and communication. Workflow automation features include business process automation, rules, triggers, and no-code robotic process automation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca246f82-ce01-4214-bf48-9b0814199585.png","url":"https://www.softwareadvice.ie/software/128326/bitrix24","@id":"https://www.softwareadvice.ie/software/128326/bitrix24#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":984},"offers":{"price":"61","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"CommPeak Cloud PBX","description":"CommPeak’s Cloud PBX provides a flexible, cloud-based phone system for businesses managing high call volumes. Remote, hybrid, and office-based teams can all work within one system, giving managers control over call quality, routing, and performance. The solution connects and works alongside 100s of CRMs and other business systems, integrating voice and messaging into existing setups to support established workflows.With real-time monitoring and global connectivity, Cloud PBX delivers dependable performance and professional audio on every call.\n\nWhy Choose Cloud PBX\nCloud PBX gives organizations the freedom to shape their phone systems around how they operate. Instead of relying on fixed setups or rigid call flows, businesses can configure routing, roles, and access rules to support their existing workflows. Managers decide how groups are organized, who handles specific calls, and how routing adjusts based on skills or schedules. This flexibility ensures communication follows the logic of the business, not the limits of the system.\n\nIntegration is another advantage. Cloud PBX connects directly with CRMs and other business platforms companies already use so agents can make calls, update records, and log interactions in the same environment. The connection between calling and customer data simplifies daily tasks and supports a faster, more streamlined workflow.\nCloud PBX connects hybrid, remote, and office-based setups through one network. Global PoPs reduce latency to improve call quality, and new users or sites can be added quickly when operations expand. This flexibility supports global connectivity and steady communication across all locations.\nManagers also gain complete visibility into call activity. Dashboards, reports, and real-time alerts make it possible to monitor live performance, identify potential issues, and adjust operations to prevent disruptions. From daily oversight to long-term analytics, Cloud PBX provides the insight needed to uphold service standards and agent productivity.\n\nBest For\n* Contact centers managing inbound and outbound calling\n* Customer support and service teams with distributed agents\n* Sales teams using CRM-integrated calling\n* Businesses with hybrid or remote work setups\n* Companies requiring global routing and regional connectivity\n\nKey Features\n* Call Management &amp; Routing: Control how inbound and outbound calls are routed\n* Click-2-Call Integration: Adds dialing to your CRM\n* Omnichannel Engagement: Engage customers via SMS or WhatsApp during or after a call\n* Random &amp; Local Caller IDs: Display local or rotating numbers to appear more local\n* Call Blending: Agents handle both inbound and outbound calls in the same shift\n* Inbound IVR: Use automated voice menus to route callers to the right agent or desk\n* Call Routing &amp; Simulators: Set smart routing logic and safely test before deployment\n* User &amp; Agent Time Management: Control system access and monitor agent activity\n* Real-Time Dashboards: Live visibility into agent and queue performance\n* Real-Time Critical Alerts: Alert managers of critical issues before they escalate\n* Listen, Whisper, &amp; Barge: Monitor live calls to coach agents or step in when needed\n* Agents Performance Report: Delivers performance insights to measure productivity and support needs\n* AI Call Analysis: Provides searchable transcripts with call summaries and sentiment cues, helping managers identify issues, trends, and coaching opportunities.\n* Call Center Regions: Assign agents to the best server in their region for lower latency\n* Agent &amp; Network Stats: Track real-time connection quality and agent network performance\n* Built-in Softphone: Make and manage calls directly from your browser, with access to contacts, call logs, and real-time stats.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de7cd9c7-c8ce-40f4-aaf3-09d0300db136.png","url":"https://www.softwareadvice.ie/software/432429/commpeak-cloud-pbx","@id":"https://www.softwareadvice.ie/software/432429/commpeak-cloud-pbx#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Construction CRM Software","position":2,"item":"/directory/153/homebuilder-crm-software/software","@type":"ListItem"},{"name":"Bitrix24 vs CommPeak Cloud PBX","position":3,"item":"https://www.softwareadvice.ie/compare/128326/432429/bitrix24/vs/commpeak-cloud-pbx","@type":"ListItem"}]}]}
</script>
