---
description: Compare Deskpro vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Deskpro vs SysAid Comparison
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [Deskpro \<span\>vs\</span\> SysAid](https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm)

# Compare Deskpro vs SysAid

Canonical: https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm

> Detailed comparison between Deskpro and SysAid. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | SysAid |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 38 | 523 |
| **Starting Price** | US$39.00 | US$89.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Deskpro

- AI Summarization
- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### SysAid

- AI Summarization
- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Deskpro Profile](https://www.softwareadvice.ie/software/130528/deskpro)
- [View SysAid Profile](https://www.softwareadvice.ie/software/158389/sysaid-it-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskpro vs SysAid Comparison","description":"Compare Deskpro vs SysAid regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm","about":[{"@id":"https://www.softwareadvice.ie/software/130528/deskpro#software"},{"@id":"https://www.softwareadvice.ie/software/158389/sysaid-it-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Deskpro","description":"Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known issue management, customer experience management, trouble ticketing, help desk and automated routing.\n\n\nDeskpro helps users to manage their user bases from a central dashboard, view and audit logs on administrative interactions within the help desk, customize the user portal and mention other agents in ticket notes. Users can also generate reports based on agent actions across specific dates, delete agents from the help desk, set access permissions for complaint tickets and use the solution’s RESTful API to transfer data to and from an external source.\n\n\nAdditionally, Deskpro features call recording, call queues, department email accounts, portal templates, multi-lingual live chat and split messages. The solution can either be deployed on-premise or hosted in the cloud and offers services on a monthly or annual subscription basis.\n\n\nSupport is available via email, product guides and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/72a73d83-af46-4d8a-aa0c-812f37d3e66e.png","url":"https://www.softwareadvice.ie/software/130528/deskpro","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/130528/deskpro#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":38,"ratingValue":4.6},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"SysAid","description":"Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4f27fa81-393f-4350-af46-630d13c9b1ad.png","url":"https://www.softwareadvice.ie/software/158389/sysaid-it-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/158389/sysaid-it-crm#software","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":523,"ratingValue":4.5},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Information Technology Service Management (ITSM) Tools","position":2,"item":"/directory/4296/itsm/software","@type":"ListItem"},{"name":"Deskpro vs SysAid","position":3,"item":"https://www.softwareadvice.ie/compare/130528/158389/deskpro/vs/sysaid-it-crm","@type":"ListItem"}]}]}
</script>