---
description: Compare Hotjar vs UserZoom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hotjar vs UserZoom Comparison
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [Hotjar \<span\>vs\</span\> UserZoom](https://www.softwareadvice.ie/compare/136486/194848/hotjar/vs/userzoom)

# Compare Hotjar vs UserZoom

Canonical: https://www.softwareadvice.ie/compare/136486/194848/hotjar/vs/userzoom

> Detailed comparison between Hotjar and UserZoom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | UserZoom |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 540 | 10 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Hotjar

- A/B Testing
- API
- Activity Dashboard
- Behaviour Tracking
- Collaboration Tools
- Commenting/Notes
- Customer Experience Management
- Data Visualisation
- Engagement Tracking
- For Websites
- Heatmaps
- Monitoring
- Performance Metrics
- Reporting/Analytics
- Software Testing Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Usability Testing
- Visual Analytics

### UserZoom

- A/B Testing
- API
- Activity Dashboard
- Behaviour Tracking
- Collaboration Tools
- Commenting/Notes
- Customer Experience Management
- Data Visualisation
- Engagement Tracking
- For Websites
- Heatmaps
- Monitoring
- Performance Metrics
- Reporting/Analytics
- Software Testing Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Usability Testing
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.softwareadvice.ie/software/136486/hotjar)
- [View UserZoom Profile](https://www.softwareadvice.ie/software/194848/userzoom)
- [View Original Comparison](https://www.softwareadvice.ie/compare/136486/194848/hotjar/vs/userzoom)

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