---
description: Compare SmileBack vs Trustpilot regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SmileBack vs Trustpilot Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [SmileBack \<span\>vs\</span\> Trustpilot](https://www.softwareadvice.ie/compare/145171/364802/smileback/vs/trustpilot)

# Compare SmileBack vs Trustpilot

Canonical: https://www.softwareadvice.ie/compare/145171/364802/smileback/vs/trustpilot

> Detailed comparison between SmileBack and Trustpilot. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmileBack | Trustpilot |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 35 | 1202 |
| **Starting Price** | US$99.00 | US$299.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customisable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### Trustpilot

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customisable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View SmileBack Profile](https://www.softwareadvice.ie/software/145171/smileback)
- [View Trustpilot Profile](https://www.softwareadvice.ie/software/364802/trustpilot)
- [View Original Comparison](https://www.softwareadvice.ie/compare/145171/364802/smileback/vs/trustpilot)

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