---
description: Compare Tidio vs easiware regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Tidio vs easiware Comparison
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Tidio \<span\>vs\</span\> easiware](https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm)

# Compare Tidio vs easiware

Canonical: https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm

> Detailed comparison between Tidio and easiware. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Tidio | easiware |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 590 | 12 |
| **Starting Price** | US$0.00 | €50.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Tidio

- API
- Activity Tracking
- Collaboration Tools
- Contact Database
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- NPS Survey Structure
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### easiware

- API
- Activity Tracking
- Collaboration Tools
- Contact Database
- Customer Database
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- NPS Survey Structure
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Tidio Profile](https://www.softwareadvice.ie/software/157633/tidio-chat)
- [View easiware Profile](https://www.softwareadvice.ie/software/305073/easi-crm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Tidio vs easiware Comparison","description":"Compare Tidio vs easiware regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm","about":[{"@id":"https://www.softwareadvice.ie/software/157633/tidio-chat#software"},{"@id":"https://www.softwareadvice.ie/software/305073/easi-crm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Tidio","description":"Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions.\n\nWith Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox.\n\nAt the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses.\n\nTidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues.\n\nGet started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e54e867d-c962-4428-9588-d99b0b072e4b.jpeg","url":"https://www.softwareadvice.ie/software/157633/tidio-chat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/157633/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"easiware","description":"A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.\n\nThe platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.\n\nWith integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.\n\nBy combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.\n\nCustomer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.\n\nAdditionally, easiware is UGAP-listed via SCC.\n\nFinally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6b18ba46-c3ea-4289-8516-6d27022be1ad.png","url":"https://www.softwareadvice.ie/software/305073/easi-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/305073/easi-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":12},"offers":{"price":"50","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/4010/conversational-ai-comparison/software","@type":"ListItem"},{"name":"Tidio vs easiware","position":3,"item":"https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/157633/305073/tidio-chat/vs/easi-crm#breadcrumblist"}]}
</script>
