---
description: Compare SurveyMonkey vs Customerly regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SurveyMonkey vs Customerly Comparison
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [SurveyMonkey \<span\>vs\</span\> Customerly](https://www.softwareadvice.ie/compare/157864/367881/surveymonkey/vs/customerly)

# Compare SurveyMonkey vs Customerly

Canonical: https://www.softwareadvice.ie/compare/157864/367881/surveymonkey/vs/customerly

> Detailed comparison between SurveyMonkey and Customerly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveyMonkey | Customerly |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 10455 | 70 |
| **Starting Price** | US$30.00 | US$29.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SurveyMonkey

- API
- CRM
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Customerly

- API
- CRM
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View SurveyMonkey Profile](https://www.softwareadvice.ie/software/157864/surveymonkey)
- [View Customerly Profile](https://www.softwareadvice.ie/software/367881/customerly)
- [View Original Comparison](https://www.softwareadvice.ie/compare/157864/367881/surveymonkey/vs/customerly)

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