---
description: Compare Usersnap vs pulseM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Usersnap vs pulseM Comparison
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Usersnap \<span\>vs\</span\> pulseM](https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem)

# Compare Usersnap vs pulseM

Canonical: https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem

> Detailed comparison between Usersnap and pulseM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Usersnap | pulseM |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 48 | 62 |
| **Starting Price** | - | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Usersnap

- API
- Access Controls/Permissions
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Communication
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Ratings/Reviews
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Request
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

### pulseM

- API
- Access Controls/Permissions
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Communication
- Multi-Location
- NPS Survey Structure
- Negative Feedback Management
- Ratings/Reviews
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Review Request
- Surveys & Feedback
- Template Management
- Visual Analytics
- Website Integration

## Links

- [View Usersnap Profile](https://www.softwareadvice.ie/software/160057/usersnap)
- [View pulseM Profile](https://www.softwareadvice.ie/software/321338/pulsem)
- [View Original Comparison](https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Usersnap vs pulseM Comparison","description":"Compare Usersnap vs pulseM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem","about":[{"@id":"https://www.softwareadvice.ie/software/160057/usersnap#software"},{"@id":"https://www.softwareadvice.ie/software/321338/pulsem#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem#webpage","isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"Usersnap","description":"Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation. \n\nCompanies such as Red Hat, Erste Bank, Lego, Harvard University partner with Usersnap to excel in their enterprise growth and operations.\n\nUsersnap is right for you if want to:\n\n✅ Create a user-centered and welcoming feedback culture\n✅ Streamline all product feedback to identify top roadmap contenders\n✅ Save time on communicating technical and design improvements\n✅ Conduct more in-product user research and unleash UX insights\n✅ Have a constant stream of new user feedback to stay on top of the voice of customers.\n\nProduct teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.\n\nhttps://usersnap.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f8fa6cf-0e3d-4c1d-a40b-b0fa304e226b.png","url":"https://www.softwareadvice.ie/software/160057/usersnap","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/160057/usersnap#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":48},"operatingSystem":"Cloud"},{"name":"pulseM","description":"pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.\n\nAdministrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.\n\npulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b2c3a2c5-a43c-4239-a9a0-1824f9bd32b3.png","url":"https://www.softwareadvice.ie/software/321338/pulsem","@type":"SoftwareApplication","@id":"https://www.softwareadvice.ie/software/321338/pulsem#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":62},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Review Management Software","position":2,"item":"/directory/4285/review-management/software","@type":"ListItem"},{"name":"Usersnap vs pulseM","position":3,"item":"https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem","@type":"ListItem"}],"@id":"https://www.softwareadvice.ie/compare/160057/321338/usersnap/vs/pulsem#breadcrumblist"}]}
</script>
