---
description: Compare Crisp vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Crisp vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Crisp \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/162277/368594/crisp/vs/zendesk-talk)

# Compare Crisp vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/162277/368594/crisp/vs/zendesk-talk

> Detailed comparison between Crisp and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Crisp | Zendesk Talk |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 147 | 21 |
| **Starting Price** | US$45.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### Crisp

- AI/Machine Learning
- Automated Routing
- Chat/Messaging
- Contact Management
- Customizable Fields
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Multi-User Collaboration
- Natural Language Processing
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Support Ticket Management
- Transfers/Routing
- Video Conferencing

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customizable Fields
- Interaction Tracking
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Support Ticket Management

## Links

- [View Crisp Profile](https://www.softwareadvice.ie/software/162277/crisp)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/162277/368594/crisp/vs/zendesk-talk)

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