---
description: Compare Gorgias vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gorgias vs NinjaOne Comparison
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Gorgias \<span\>vs\</span\> NinjaOne](https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm)

# Compare Gorgias vs NinjaOne

Canonical: https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm

> Detailed comparison between Gorgias and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gorgias | NinjaOne |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 134 | 294 |
| **Starting Price** | US$60.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Gorgias

- API
- Alerts/Escalation
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- File Sharing
- Issue Tracking
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Tagging
- Ticket Management
- Workflow Management

### NinjaOne

- API
- Alerts/Escalation
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- File Sharing
- Issue Tracking
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Tagging
- Ticket Management
- Workflow Management

## Links

- [View Gorgias Profile](https://www.softwareadvice.ie/software/162532/gorgias)
- [View NinjaOne Profile](https://www.softwareadvice.ie/software/349671/ninjarmm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gorgias vs NinjaOne Comparison","description":"Compare Gorgias vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm","about":[{"@id":"https://www.softwareadvice.ie/software/162532/gorgias#software"},{"@id":"https://www.softwareadvice.ie/software/349671/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"Gorgias","description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0bb4d345-aeb9-4c0e-aed1-f1be5176af43.png","url":"https://www.softwareadvice.ie/software/162532/gorgias","@id":"https://www.softwareadvice.ie/software/162532/gorgias#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":134},"offers":{"price":"60","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"NinjaOne","description":"NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale.\n\nThe platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools.\n\nNinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f1a785b-1b4e-49d1-b083-41ab5eba3cbf.png","url":"https://www.softwareadvice.ie/software/349671/ninjarmm","@id":"https://www.softwareadvice.ie/software/349671/ninjarmm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":294},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/4569/live-chat/software","@type":"ListItem"},{"name":"Gorgias vs NinjaOne","position":3,"item":"https://www.softwareadvice.ie/compare/162532/349671/gorgias/vs/ninjarmm","@type":"ListItem"}]}]}
</script>