---
description: Compare eDesk vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: eDesk vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/4478/quality-assurance/software) > [eDesk \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk)

# Compare eDesk vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk

> Detailed comparison between eDesk and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | eDesk | Zendesk Talk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 71 | 21 |
| **Starting Price** | US$0.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### eDesk

- Automated Routing
- Call Centre Management
- Call Routing
- Chat/Messaging
- Customisable Templates
- Customizable Fields
- Dashboard
- Help Desk Management
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Queue Management
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Routing
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Customizable Fields
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View eDesk Profile](https://www.softwareadvice.ie/software/163237/xsellco-fusion)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"eDesk vs Zendesk Talk Comparison","description":"Compare eDesk vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk","about":[{"@id":"https://www.softwareadvice.ie/software/163237/xsellco-fusion#software"},{"@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"eDesk","description":"eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.\n\nThrough its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.\n\neDesk is also the only customer support solution on the Amazon and Walmart developer councils.\n\nTo meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:\neDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.\nInsights which automatically analyzes support tickets and feedback so brands can make informed business decisions.\nLive Chat and Knowledge base which both enable customers to resolve their queries in real-time.  \nFeedback which automatically sends out targeted review requests to improve your seller ratings.\n\neDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b176e6ca-c35d-4f40-ab3f-0440e91cd16f.png","url":"https://www.softwareadvice.ie/software/163237/xsellco-fusion","@id":"https://www.softwareadvice.ie/software/163237/xsellco-fusion#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":71},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zendesk Talk","description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7d75957b-5540-4213-bc13-b4055219b730.png","url":"https://www.softwareadvice.ie/software/368594/zendesk-talk","@id":"https://www.softwareadvice.ie/software/368594/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":21},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/4478/quality-assurance/software","@type":"ListItem"},{"name":"eDesk vs Zendesk Talk","position":3,"item":"https://www.softwareadvice.ie/compare/163237/368594/xsellco-fusion/vs/zendesk-talk","@type":"ListItem"}]}]}
</script>