---
description: Compare Intouch Insight CX Platform vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intouch Insight CX Platform vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [Intouch Insight CX Platform \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.ie/compare/169291/368594/liacx/vs/zendesk-talk)

# Compare Intouch Insight CX Platform vs Zendesk Talk

Canonical: https://www.softwareadvice.ie/compare/169291/368594/liacx/vs/zendesk-talk

> Detailed comparison between Intouch Insight CX Platform and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intouch Insight CX Platform | Zendesk Talk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 12 | 21 |
| **Starting Price** | - | US$49.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Intouch Insight CX Platform

- API
- Activity Tracking
- Ad hoc Reporting
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Customizable Fields
- Dashboard
- Live Chat
- Pulse Surveys
- Real-Time Data
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback

### Zendesk Talk

- Automatic Call Distribution
- Call Scripting
- Call Tagging
- Computer Telephony Integration
- Customizable Fields
- Dashboard
- Multi-Channel Communication
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Intouch Insight CX Platform Profile](https://www.softwareadvice.ie/software/169291/liacx)
- [View Zendesk Talk Profile](https://www.softwareadvice.ie/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.ie/compare/169291/368594/liacx/vs/zendesk-talk)

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