inConcert Contact Center vs Genesys Cloud CX Comparison

inConcert Contact Center

Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a... Learn more

Target size

Genesys Cloud CX

Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have... Learn more

Target size

inConcert Contact Center

Overall rating

4
(8 reviews)

Features rating

Value for Money
4.3
Features
4.1
Ease of Use
3.6
Customer Support
3.3
View all reviews
Genesys Cloud CX

Overall rating

4.4
(228 reviews)

Features rating

Value for Money
4.1
Features
4.3
Ease of Use
4.4
Customer Support
4.0
View all reviews
inConcert Contact Center
Not provided by vendor
  • Free Version
  • Free Trial
Genesys Cloud CX
Not provided by vendor
  • Free Version
  • Free Trial
inConcert Contact Center
  • Cloud-based
  • On-premise
Genesys Cloud CX
  • Cloud-based
  • On-premise
inConcert Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Genesys Cloud CX
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat