---
description: Compare inconnect vs HGS Agent X regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: inconnect vs HGS Agent X Comparison
---

Breadcrumb: [Home](/) > [Natural Language Processing (NLP) Software](/directory/4412/nlp/software) > [inconnect \<span\>vs\</span\> HGS Agent X](https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x)

# Compare inconnect vs HGS Agent X

Canonical: https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x

> Detailed comparison between inconnect and HGS Agent X. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | inconnect | HGS Agent X |
| **Overall rating** | 3.9/5 | - |
| **Total Reviews** | 19 | 0 |
| **Starting Price** | US$1.00 | US$119.00 |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based |
| **Support** | Knowledge Base, 24/7 (Live rep) | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### inconnect

- API
- Automated Routing
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- IVR
- Key Performance Indicators
- Lead Management
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Pipeline Reports
- Quality Management
- Real-Time Monitoring
- Reporting & Statistics
- Sentiment Analysis
- Workforce Management

### HGS Agent X

- API
- Automated Routing
- Automatic Call Distribution
- Collaboration Tools
- Dashboard
- IVR
- Key Performance Indicators
- Live Chat
- Multi-Channel Communication
- Quality Management
- Real-Time Monitoring
- Reporting & Statistics
- Sentiment Analysis
- Workforce Management

## Links

- [View inconnect Profile](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center)
- [View HGS Agent X Profile](https://www.softwareadvice.ie/software/361203/hgs-agent-x)
- [View Original Comparison](https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"inconnect vs HGS Agent X Comparison","description":"Compare inconnect vs HGS Agent X regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x","about":[{"@id":"https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center#software"},{"@id":"https://www.softwareadvice.ie/software/361203/hgs-agent-x#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.softwareadvice.ie/#organization"}},{"name":"inconnect","description":"Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoints through omnichannel communication. inConcert Omnichannel Contact Center includes all the tools needed for successful high-demand contact center operations.\n\nThe solution is engineered to deliver excellence in performance and customer experience, from traditional yet powerful dialers and IVRs to innovative omnichannel chatbots, voice portals, speech analytics and WFM, all powered by artificial intelligence (AI). It is the only platform in its category offering native integration to all existing business applications, designed to deliver added capabilities as and when the user needs them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae9d6e66-04b1-4661-b76e-c40e6a61e76e.png","url":"https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center","@id":"https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.9,"bestRating":5,"ratingCount":19},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"HGS Agent X","description":"Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.\n\nWith the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem. \n\nHGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delivery centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application.\n\nHGS Agent X Solves Critical Contact Center Challenges by:\n1. Improving agent productivity\n- Ramping up response time and reduce multiple screens with unified tool\n- Reducing agent training and onboarding time\n- Fostering collaboration and knowledge sharing among agents\n\n2. Enhancing customer experience\n- Responding to customer queries quickly with updated knowledge base\n- Providing customers with AI-driven value-add information\n\n3. Leveraging deeper insights\n- Seamlessly accessing full visibility of operational metrics and insights\n- Understanding customer sentiment in real time\n\nHGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels:\n\nAgent Level -\n1. Average handling time (AHT)\n2. Improvement in recruitment speed\n3. Reduction in learning curve\n4. Assisting in quickly finding the right answers\n\nCustomer Level -\n1. Net promoter score (NPS) and customer satisfaction (CSAT)\n2. Proactive anticipation of customer’s needs\n3. Effectiveness in providing correct solutions\n4. Delivering a seamless experience\n\nBusiness Level -\n1. Turn-around time (TAT)\n2. Re-allocation of agents\n3. Operating margins\n4. Positive brand sentiment\n\nResolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/66e2a157-7120-4111-b9d2-729389636448.png","url":"https://www.softwareadvice.ie/software/361203/hgs-agent-x","@id":"https://www.softwareadvice.ie/software/361203/hgs-agent-x#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"119","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Natural Language Processing (NLP) Software","position":2,"item":"/directory/4412/nlp/software","@type":"ListItem"},{"name":"inconnect vs HGS Agent X","position":3,"item":"https://www.softwareadvice.ie/compare/171892/361203/inconcert-omnichannel-contact-center/vs/hgs-agent-x","@type":"ListItem"}]}]}
</script>