---
description: Compare BMC Helix ITSM vs Desk Manager regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BMC Helix ITSM vs Desk Manager Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [BMC Helix ITSM \<span\>vs\</span\> Desk Manager](https://www.softwareadvice.ie/compare/184531/310334/bmc-helix-itsm/vs/desk-manager)

# Compare BMC Helix ITSM vs Desk Manager

Canonical: https://www.softwareadvice.ie/compare/184531/310334/bmc-helix-itsm/vs/desk-manager

> Detailed comparison between BMC Helix ITSM and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Desk Manager |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 115 | 106 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | - | In Person, Live Online, Videos |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Configuration Management
- Dashboard
- Help Desk Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

### Desk Manager

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Tracking
- Configuration Management
- Contract/License Management
- Email Management
- Help Desk Management
- Live Chat
- Project Management
- Real-Time Chat
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback

## Links

- [View BMC Helix ITSM Profile](https://www.softwareadvice.ie/software/184531/bmc-helix-itsm)
- [View Desk Manager Profile](https://www.softwareadvice.ie/software/310334/desk-manager)
- [View Original Comparison](https://www.softwareadvice.ie/compare/184531/310334/bmc-helix-itsm/vs/desk-manager)

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