---
description: Compare BMC Helix ITSM vs HaloITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BMC Helix ITSM vs HaloITSM Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software for Schools](/directory/3857/schools/software) > [BMC Helix ITSM \<span\>vs\</span\> HaloITSM](https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm)

# Compare BMC Helix ITSM vs HaloITSM

Canonical: https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm

> Detailed comparison between BMC Helix ITSM and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | BMC Helix ITSM | HaloITSM |
| **Overall rating** | 4.1/5 | 4.7/5 |
| **Total Reviews** | 115 | 44 |
| **Starting Price** | - | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Data Visualisation
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

### HaloITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Customisable Templates
- Data Visualisation
- Help Desk Management
- Incident Management
- Localisation Automation
- Problem Management
- Reporting & Statistics
- Risk Analysis
- Service Catalogue
- Service History
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View BMC Helix ITSM Profile](https://www.softwareadvice.ie/software/184531/bmc-helix-itsm)
- [View HaloITSM Profile](https://www.softwareadvice.ie/software/343984/haloitsm)
- [View Original Comparison](https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"BMC Helix ITSM vs HaloITSM Comparison","description":"Compare BMC Helix ITSM vs HaloITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm","about":[{"@id":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm#software"},{"@id":"https://www.softwareadvice.ie/software/343984/haloitsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm#breadcrumblist"},"@id":"https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.ie/#website"},"publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"inLanguage":"en-IE"},{"name":"BMC Helix ITSM","description":"BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.\n\n\nThe solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.\n\n\nBMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.\n\n\nBMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.\n\n\nSupport is available via phone and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c5a39457-b4b1-4533-83c4-b26c5305c2e5.jpg","url":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm","@id":"https://www.softwareadvice.ie/software/184531/bmc-helix-itsm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"name":"HaloITSM","description":"HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge base, and a self-service portal, HaloITSM helps IT teams deliver streamlined support to customers and employees. This platform intends to analyze IT processes to ensure they align with business needs. \n\n\nHaloITSM offers a feature called problem management, which allows IT teams to escalate and automate the management of ongoing problems and investigate root causes in order to arrive at detailed resolutions. Additional features include inventory management, a real-time project dashboard, asset discovery, and an ITIL service catalogue. HaloITSM integrates with Slack, Twitter, QuickBooks, Sage, Xero, Microsoft, and other systems.\n\n\nPricing is charged per user, per month, and is billed annually. Support is offered via phone or email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/21f9b5af-1fdf-4529-b0a7-c94417928959.jpeg","url":"https://www.softwareadvice.ie/software/343984/haloitsm","@id":"https://www.softwareadvice.ie/software/343984/haloitsm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":44},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software for Schools","position":2,"item":"/directory/3857/schools/software","@type":"ListItem"},{"name":"BMC Helix ITSM vs HaloITSM","position":3,"item":"https://www.softwareadvice.ie/compare/184531/343984/bmc-helix-itsm/vs/haloitsm","@type":"ListItem"}]}]}
</script>